Refund Policy

MyEventAlly is a software-as-a-service (SaaS) product provided by Stratagem 98 (“we,” “us,” or “our”). All fees paid for the Service are non-refundable except as expressly stated in this Refund Policy.

The Service relies on location services to determine the service area available to your account. You are eligible for a refund only if the Service does not function in the regional location corresponding to the address set on your account (“Account Address”). Eligibility is based solely on whether the Service is available and operational in that region.

Refunds will not be issued for any other reason, including but not limited to:

• Change of mind or no longer needing the Service
• Unused or partially used subscription periods
• Dissatisfaction with features, design, or performance that does not stem from the regional availability issue described above
• Failure to cancel before a renewal date
• Use of the Service in a location other than the Account Address, or an Account Address that is inaccurate or out of date

You are responsible for ensuring that the Account Address you provide is accurate and reflects the region where you intend to use the Service. Please confirm that the Service is available in your region before purchasing.

We do not offer partial refunds, prorated refunds, or credits. If a refund is approved, it will be issued for the full amount of the applicable charge. Refunds are not available for any portion of a billing period.

To request a refund, contact us at bmulinaro@stratagem98.com within 2 business days of the charge, including your account email, your Account Address, and a description of the issue. We may ask for additional information to verify that the Service does not function in your region.

Approved refunds will be issued to the original payment method within 5-7 business days. Your bank or card issuer may require additional time to post the refund.

We may update this Refund Policy from time to time. The version posted on our website at the time of your purchase will apply to that purchase.

Subscribers to MyEventAlly, provided by Stratagem 98 (“we,” “us,” or “our”), may move from a higher subscription tier to a lower tier (“Downgrade”) subject to this Downgrade Policy.

Each subscription tier includes a set number of user seats. A Downgrade is permitted only if the number of active seats on your account is equal to or fewer than the number of seats included in the lower tier you wish to move to (“Target Tier”). We will not process a Downgrade while your account exceeds the Target Tier’s seat limit.

If your account has more seats than the Target Tier allows, you must remove or deactivate the excess seats before you submit a Downgrade request. We do not remove seats or select which users to remove on your behalf.

An approved Downgrade takes effect on the date of the subscription change. You will keep access to your current tier’s features and seat count until then.

Upon Downgrade, features, integrations, and limits available only in the higher tier will no longer be accessible. We are not responsible for loss of access to higher-tier features or for any data, settings, or configurations associated with them. We recommend exporting any such data before the effective date.

After the effective date, you will be billed at the Target Tier’s rate. No partial refunds, prorated refunds, or credits will be issued for any unused portion of a billing period or the price difference between tiers. Refunds are governed solely by our Refund Policy.

You may request a Downgrade from the subscription module at least 24 hours before your next billing date. Requests received after that point will apply to the following billing period.

You may upgrade at any time. Upgrades are subject to the pricing and terms in effect at the time of the change, and previous pricing is not guaranteed.

We may update this Downgrade Policy from time to time. The version posted on our website at the time of your request will apply.

This Cancellation Policy applies to all subscriptions to MyEventAlly, provided by Stratagem 98 (“we,” “us,” or “our”), on either a monthly or annual billing basis.

You must cancel your subscription using one of the following methods:

• Self-service accounts: Cancel directly within the MyEventAlly application [through Account Settings > Subscription].
• Manually provisioned accounts: If your account was set up for you by our team rather than through the application, you must submit a written account closure request to support@stratagem98.com. Include your account name, the email address associated with the account, and the account administrator’s name.

Cancellation requests made by any other method, such as verbal requests, social media messages, or messages to individual staff members, may not be recognized.

Your cancellation takes effect at the end of your current paid subscription period, whether monthly or annual. Service will end on the last day of that paid period, and you will retain full access until then. We will send a confirmation email once your cancellation or closure request is processed.

We do not provide refunds, prorated refunds, or credits for any unused portion of a paid subscription period, including when you cancel part-way through a monthly or annual term. This applies equally to the cancellation of a subscription as a whole and to partial cancellations, such as removing seats or features during a term. Refunds are governed solely by our Refund Policy.

Subscriptions renew automatically unless cancelled. To avoid being charged for the next period, you must cancel before the renewal date and at least 30 days before renewal for manually provisioned accounts. Cancellation after a renewal charge has been processed will take effect at the end of the newly paid period, and the charge will not be refunded.

After your service ends, you will no longer be able to access the Service or any features associated with your account. We will retain your data for 30 days after the end date, after which it may be permanently deleted. We recommend exporting any data you wish to keep before your service ends.

Cancellation does not relieve you of any fees owed for the current or prior billing periods.

You may resubscribe at any time. Resubscription is subject to the pricing and terms in effect at that time, and previous pricing or configurations are not guaranteed.

We may update this Cancellation Policy from time to time. The version posted on our website at the time of your cancellation request will apply.